Shipping policy

Shipping Policy for the Alter Ego Bed Frame

At Alter Ego Beds, we strive to provide our customers with an efficient and reliable shipping experience. Please read the following Shipping Policy for important information regarding shipping times, costs, and responsibilities.

1. Shipping Locations

We currently ship to the following locations:

  • Domestic Shipping: Majority of the European Union  
  • International Shipping: United Kingdom & the Republic of Ireland. United States od America.

Please note that we are unable to ship to P.O. Boxes or military addresses.

2. Processing Time

  • Order Processing: Orders are processed within 7 business days from the time your payment is successfully processed.
  • Order Confirmation: Once your order is confirmed, you will receive an email with your order details.

Orders placed during weekends or public holidays will be processed the following business day.

3. Shipping Methods and Delivery Times

  • Shipping Methods: We offer various shipping options depending on your location. We bulk ship our USA orders via sea freight.
  • Delivery Times:
    • Domestic European & UK deliveries typically take 5 to 10 business days.
    • USA deliveries may take 6 weeks, depending on customs processing and the destination country.

Please note that shipping times are estimates and can vary based on location, weather conditions, and other unforeseen circumstances.

4. Shipping Costs

  • Shipping Fees: Shipping costs are calculated based on the delivery method, destination, and size/weight of the product. Shipping fees will be displayed at checkout before you confirm your order.

5. Tracking Your Order

Once your order has been processed in our designated distribution centres, you will receive contact from your local courier to arrange further delivery. 

6. Order Delays

While we strive to meet the estimated shipping times, delays can occasionally occur due to factors beyond our control, such as:

  • Shipping carrier delays
  • Customs delays (for international orders)
  • Weather events or natural disasters

If your order experiences a delay, we will notify you with updated information and estimated delivery times.

7. Missing or Damaged Items

  • Damaged Products: If your bed frame or other items arrive damaged, please contact us within 2 days of receiving the order. We will provide a replacement or a refund depending on the situation.
    • Please take photos of the damaged item and packaging as part of the claims process.
  • Missing Products: If any items are missing from your order, please notify us within 2 days so that we can assist you in resolving the issue.

8. International Shipping (if applicable)
Customs and Import Duties: We expect to include all relevant customs fees, duties, and taxes within our product pricing. You should not be asked to pay additional import charges on delivery.
Customs Delays: While we take care of all duties and taxes in advance, international shipments may still be subject to customs checks. This can occasionally cause delays beyond our control.

9. Shipping Restrictions

  • Size and Weight Restrictions: Due to the size and weight of our product, there may be additional shipping restrictions or delays in certain regions. Please contact us before ordering if you have concerns about delivery to your location.
  • P.O. Boxes & APO/FPO Addresses: We do not ship to P.O. Boxes or military addresses (APO/FPO/DPO).

10. Customer Responsibility

  • Delivery Access: You are responsible for ensuring there is adequate access for delivery of the Alter Ego bed frame, including suitable doorways, hallways, and staircases. If the delivery requires special accommodations, please let us know in advance.
  • Unsuccessful Delivery: If the delivery is unsuccessful due to incorrect address details, absence of the recipient, or any other issues on the customer's end, additional fees may apply for redelivery.

11. Contact Us

If you have any questions or need further assistance regarding your shipping or delivery, please reach out to our Customer Support team:

Email: info@alteregobeds.com
Website: www.alteregobeds.com